Frequently Asked Questions
If you have a question, comment, or concern, we are always glad to help. Please do not hesitate to contact our live customer service team. We are in the office from 8am to 5pm Central Time. We promise to respond to emails within one business day. Thank you for choosing Aqua-Bound. Happy paddling!
What is your warranty?
We build strong paddles and have one of the lowest breakage rates in the industry, but we know the unthinkable can happen. When it does, we honor all reasonable requests for repair or replacement. For repairs not covered under warranty and for paddles that can be fixed, we are pleased to repair for a modest fee. Aqua-Bound paddles are guaranteed against manufacturing defects for two years from date of purchase. Email or call (715) 755-3405 for warranty or repair information. If you choose to return your paddle for review or repair, please see question below regarding returns.
I want to return my paddle for review or repair. What should I do?
First, we may be able to resolve the issue with a photo or two. Simply attach photos to an email to help us evaluate the situation. If returning, please contact us for a Return Authorization (RA) number before shipping. This will help us promptly and efficiently process your request. Please also reference this RA number when calling us after returning. Return the paddle to us as follows:
ATTN: RA# (we will give this to you)
812 Prospect Court
Osceola, WI 54020
Additionally, please include a note securely attached to the paddle stating your contact and shipping information.
Do you sell direct to the public?
We only sell to authorized Aqua-Bound retailers. Please click here to find a one near you.
What size paddle do I need?
You can find our best recommendations for kayak paddles here and our SUP paddles here, however, it is always best to try out a paddle before you buy it. Oftentimes retailers will have demo paddles available for this purpose. Please click here to find a retailer near you.
I broke/lost a part of my paddle. Can I order a replacement part?
Since we manufacture each paddle with precision, we do not offer generic replacement parts. We prefer to have you send us your remaining components to ensure that we have a perfect fit on your replacement. Please email email@example.com a photo of the paddle and/or see question above regarding returns for review or repair instructions.
The metal clip (snap button) that holds my paddle together has broken.
Please email firstname.lastname@example.org or call (715) 755-3405 with your concern and we’ll mail you a replacement right away!
Do you offer stickers?
Yes, simply visit our SWAG site for stickers and more!
I am having a problem with my paddle sticking together. What can I do to correct this problem?
This issue has been true of our paddles built with the injection-molded (plastic) ferrule. This ferrule design was re-engineered in the spring of 2009 and paddles are now built with a composite tube ferrule, which is not prone to swelling. Check the blade fit up before each use. If the fit up between the blade and shaft is tighter than you prefer, use 100 grit sandpaper and sand down the blade peg to achieve the fit up you desire. If your blade is already stuck into the shaft we recommend placing a cold compression ice pack around the shaft at the joint area and wait five minutes. After five minutes remove ice pack, make sure the push button is depressed. Grab a partner and place the blade under the armpit of one person and secure the blade tightly under the arm. The second person then can twist the shaft back and forth to loosen up the blade from the shaft. Repeat process as many times as needed. If this does not work for you, you may send the paddle in for a warranty ferrule replacement. Please contact us for a Return Authorization number (please see question above regarding returns for review or repair instructions). A key note here: we recommend that you store two-piece and four-piece paddles completely disassembled.
What are the dimensions of Aqua-Bound shafts?
All measurements are the outside diameter (OD).
Aluminum, OD: 1.18 in
Small Diameter Fiberglass, OD: 1.12 in
Regular Diameter Fiberglass, OD: 1.19 in
Small Diameter Carbon, OD: 1.12 in
Regular Diameter Carbon, OD: 1.18 in
Fiberglass, OD: 1.23 in
Regular Carbon, OD: 1.21 in
T-700 Twill, OD: 1.25 in
The Bottom Line
If you have an issue with your paddle, please email us a photo and explain the issue as clearly as possible. We will quickly assess and reply with instructions for next steps. We want you to enjoy paddling as much as we do, which means getting you on the water as quickly as we can!